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Frequently Asked Questions about Directory Enquiry Services

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There is great importance attached to the service provided by a directory service enquiry company, such as KC Contact Centres. Apart from the fact that they allow you the opportunity to get important contacts that you need, directory enquiry services have a number of other benefits. This article presents answers to some of the most commonly asked questions about directory enquiry services.

How Much Does it Cost you Use a Directory Enquiry Service?

Cost is always an issue of concern for a large number of clients. Paying for directory enquiry services should however be seen as an investment and not an expense. It may not be possible to quote an exact figure as the service charge rates greatly vary from one service company to the other, there being no official regulations that govern these rates.

The cost of enquiry services is however determined by a number of factors, the most important of which is the telephone network you use to contact the enquiry line. This can either be a mobile phone, fixed landline or even a payphone.  The final cost of service will therefore largely depend on your telephone service provider.

What is Call Completion in Directory Enquiry Service?

As earlier stated, a directory enquiry service provider can do more than just getting you a telephone number or email address. Call completion is one of the most important services you can get from a directory enquiry service provider Call completion is whereby the directory service company calls the number you wanted on your behalf.

There is no question about the convenience of call completion services.  On the down side however, agreeing to have the provider complete your calls is bound to have significant financial consequences. Also, in a large number of cases, directory enquiry service providers will not give you the number sought if they complete the call for you. In the event that the call goes unanswered, you will not have the number in question for communication later on.

What Happens if the Directory Service Provider Doers not have the Requested Contact Details?

It is important to point out that there is only so much that a directory enquiry service provider can do. Calling the service provider is not a guarantee that you will get the required number. This is because directory enquiry service providers rely on contact information given by the individual or company required.

If the individual or company does not wish to share contact information publicly, the directory service provider cannot offer further assistance. It is important to point out that you will be charged for using the service even if the contact information you require is not available.  


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